Key Takeaways from HSMA E-Day
After a tumultuous year and a half, it was amazing to be able to once again gather with hospitality colleagues from all over the region at HSMA’s e- & MICE Day. Of course, the COVID-19 crisis shaped many of the topics and discussions at the event. The impact the pandemic has had on the hospitality industry was difficult to overstate.
Given the major changes we’ve experienced in the industry over the last year, there were a number of popular topics of discussion at the event including the always-relevant topic of sustainability, how to adjust contracts to cover pandemic-related externalities, and data – how to manage and work with data in different scenarios. Naturally, the topic of Hotels vs. OTAs was brought up, except in this event the focus was on blockchain and the possibility that this new technology might fill information gaps, replace other tech solutions, and potentially reduce dependency on OTAs.
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