Our goal with Shiji Insights is to inform and share knowledge for the industry. Over the years we have been lucky enough to interview some of the greatest minds of the industry who have shared knowledge and insights. On this page we share the most read articles on Shiji Insights regardless of when they were written.
Transforming the Guest Experience: Martin Picard Reveals Sonder’s Innovative Approach to Hospitality Technology
In an exclusive interview with Martin Picard, Co-Founder & Chief Real Estate Officer for Sonder, we explore Sonder’s unique approach to redefining the guest experience through their…
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Reclaiming the Core: Why Modern Property Management Systems Define the Next Era of Hotel Intelligence
The past three years have reshaped the role and expectations of modern property management systems in ways few could have predicted. When the 2022 IDC MarketScape PMS report was released, the…
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Booking.com’s new review scoring explained: What hoteliers need to know in 2026
In December 2024, we explored Booking.com’s announcement of its new review scoring approach. A few months later, the impacts are becoming clearer. Drawing on trend data from both Booking.com…
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The power of response: how Milan hotels can prepare for the Winter Olympic Games
As Milan prepares to take center stage for the 2026 Winter Olympic Games, hotels across the city are facing a once-in-a-generation opportunity. With an expected influx of international…
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Destination Success: The Impact of Online Reputation on Hotel Revenue
In the ever-evolving landscape of the hospitality industry, the ability to garner and maintain a positive online reputation has become paramount for hotels worldwide. At the recent…
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Technology and Sustainability in Hotels
Hotels are increasingly turning to technology as a powerful ally in the quest for sustainability. Today’s technology enables hotels to implement eco-friendly practices that reduce their…
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Hospitality Staffing and The Labor Crunch
Last year, we witnessed the gradual recovery of the global tourism industry from the devastating impact of the COVID-19 pandemic. As economies reopened and travel restrictions eased, consumers…
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Booking.com’s new review scoring: What it means for hotels
Booking.com is a leading review generation source in the majority of the world’s markets. Now, it is introducing significant updates to its review scoring system, and this change marks a…
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The Hotel Cybersecurity Checklist
Aleksander Ludynia is the Chief Security Officer at Shiji Group and has over 15 years of experience in cybersecurity under his belt. We’ve put Alex’s vast knowledge of hotel…
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Unlocking the Potential of AI in Hospitality
26 Jul 2023 by Zoé Koumbouzi in ReviewPro in Best Practices In today’s rapidly evolving hospitality technology landscape, the integration of Artificial Intelligence (AI) has emerged as a…
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Guest Experience Trends Shaping 2025 and Beyond
Takeaways Guest expectations are rising: Value perception has shifted, with personalisation becoming a key driver of satisfaction. Mid-tier hotels outperform luxury properties: Competitive…
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How a Hilton GM Embraces Technology for Streamlined Efficiency and Enhanced Collaboration
In this discussion with Piotr Ignaszak, the General Manager of Hilton Garden Inn Krakow Airport, we delve into the world of technology and its transformative impact on hotel operations. Piotr…
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2023 Guest Experience Benchmark Report, The Year in Reviews.
Welcome to the 2023 edition of the Shiji Reviewpro Guest Experience Benchmark, The Year in Reviews. The 2026 yearly report of the Guest Experience Benchmark is here! ☞ Download the full report…
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Fair Share Formula & More: Finding the Right Benchmarking KPI for Hotels
Let me ask you a question: Does achieving a budget mean you are a fantastic hotelier? Or does it just mean that you/ the general manager is skilled at creating achievable budgets?…
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How Four Big Brands Approach Hotel Loyalty
25 Mar 2019 by ReviewPro in Best Practices Each brand has it’s own approach to hotel loyalty, and here are four huge brands doing it their way. While you might not be able to match the vast…
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The Importance of Guest Feedback and Monitoring in the Hospitality Industry: An Insider Perspective from Eddie Ignatius of TIME Hotels
As the Vice President of Innovation and Quality Excellence at TIME Hotels, I have seen firsthand the transformative power of guest feedback in the hospitality industry. In this article, I will…
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The Hotel F&B Transformation Roadmap
The hospitality industry is undergoing a profound transformation, and the food and beverage (F&B) sector within hotels is no exception. As guest expectations continue to evolve and…
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