Posts by tag
Hotel Operations
168 posts
Hotels are no longer selling rooms. Here’s what that meansÂ
What are hotels actually selling? For a long time, the answer was straightforward. Rooms carried the business. Most of the technology investment followed, focused on distribution, pricing, and occupancy. It made sense. It was…
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Why Hotel Operational Agility Is Becoming Hospitality’s Greatest Competitive Advantage
When I spoke at the Duetto Revenue Strategy Seminar Vietnam 2026, one message resonated with many of the revenue and commercial leaders in the room. Hospitality has always adapted to…
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The Hotel F&B Transformation Roadmap
The hospitality industry is undergoing a profound transformation, and the food and beverage (F&B) sector within hotels is no exception. As guest expectations continue to evolve and operational challenges intensify,…
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Preparing for the World Cup Means Rethinking Demand, Not Just Scaling It
The FIFA World Cup 2026 will drive demand into Mexico’s hotels, but demand alone will not determine performance. Execution will. For operators, the priorities are already clear: adjust pricing and…
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Rethinking value creation in travel through the perspective of Mauricio PrietoÂ
In the travel industry, scale, visibility, and product breadth have traditionally been used as proxies for value. Yet, as the sector matures and customer expectations evolve, these indicators are increasingly…
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Shiji Insights Podcast Year Two. Operational Coherence Becomes the Industry Imperative
The Shiji Insights Podcast Year Two marked a clear evolution in the series’ editorial depth. If the first year established the program’s voice, the second year sharpened its operational lens.…
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Managing Travel Disruption with Intelligent Operations
Hotel operations are increasingly shaped by events across the wider travel ecosystem. Flight delays, cancellations, and schedule changes can quickly alter passenger flows between cities and airports, often creating sudden…
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Winning the Modern Traveler and Hotelier Beyond the Lobby
At ITB Berlin 2026, the conversation shifted from simply automating old processes to fundamentally rethinking how service is delivered. In a session moderated by Lea Jordan at ITB’s Hospitality tech Track, industry leaders Wolfgang Emperger (Senior…
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Tech to serve the Guest, wherever they are
For decades, the promise of technology in hospitality has been centered around one word: efficiency. We’ve built powerful platforms to manage reservations, organize inventory, process payments, and deliver reports. And…
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MOVE at ITB Berlin: A Category-Defining Shift in Hotel Technology Architecture
At ITB Berlin this year, Wolfgang Emperger introduced MOVE, not as a product release but as a structural rethink of how hotels are architected to operate. His presentation focused on a question that…
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