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Hotel Operations
84 posts
Payments: The Overlooked Touch Point of the Guest Journey
Mark Rademaker is the Global Head of Hospitality at Adyen, a fintech company that facilitates payments for the Hospitality Industry. With over 15 years of experience in the travel sector,…
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Revolutionizing Guest Experiences: How Overcoming Legacy Thinking is the Key to Success
Recently, Michael Heinze, Chief Architect of Shiji, spoke with Tobias Köhler, CCO at BIG MAMA Hotels at the 16th Deutscher HotelKongress, a large hotel expo in Germany for the industry’s…
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Digital Transformation in the Hospitality Industry in 2023
These days in the hospitality world, it’s not only about “keeping up with the Joneses,” but keeping up with the Jonses’ tech stack. There may be some who contend that…
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Hosting The G7 and How to Handle High Occupancy
In this interview, the Shiji Insights team spoke with Gabriel Apitzsch, F&B Director at Schloss Elmau, a resort hotel in Germany’s Bavarian Alps and two-time host of the G7 Summit,…
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The State of Hotel Technology in 2023
Wolfgang Emperger, Senior Vice President and General Manager – Europe, Africa and UK & Ireland at Shiji Group, shares his insight on the current state of hotel technology in 2023.…
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The New Direct: Complexities and Rewards of Social Bookings
Currently, direct bookings are those bookings that happen through a hotel’s website (brand.com) and booking engine, call center, or on property at check-in. Brand.com has worked for a few decades…
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