Posts by tag
Hotel Management
48 posts
Humans And Machines: Is The Digital Transformation of Hospitality a Good Thing?
Ramon Adillon is a seasoned hotelier who has led sales, rooms division, F&B operations, and the quality assurance department in large hotel chains around Spain and in Europe. Passionate about…
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House of Fisher on Sustainability and Guest Experience
Trine Oestergaard Stafford has been the Manager Director at House of Fisher for the past seven years. In this interview, she shares the initiatives taken by the company to build…
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The Digital Transformation Paradox of Hotel Technology
Let’s begin with a provocative question: “Has ‘Digital Transformation’ actually helped your guests?” When looking at the Hospitality Industry’s technology landscape, we can easily see that it is highly fragmented.…
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Building a Holistic Approach to Guest Experience
Gilles Bonaventure is the Corporate Director of Guest Experience for Centara Hotels & Resorts. He has visited 93 countries and stayed in over 1,500 hotels, and his main expertise lies…
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Leveraging Technology to Bring Hotel Booking into the Modern Day
Brendan May is the Managing Director of Hotel ResBot, which uses AI to automate repetitive front desk and reservation tasks and assists in crafting replies to hotel booking messages with…
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Hospitality Staffing in 2022: Gefferson Alves on The Moral and Business Imperative of Caring for Staff
In this series, we speak with four professionals about their views on the global labor shortage in hospitality, the challenges they are facing, and how they are coping and adapting.…
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How a General Manager at InterContinental Leverages Technology for Guest Experience
Ralf Bruegger is the General Manager of InterContinental Sydney Double Bay Hotel. We sat down with him virtually from his hotel’s wonderfully well-equipped library to chat about his perspective on…
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The Evolution of Hospitality Technology: Part Three
In the two preceding parts of this series on the Evolution of Hospitality Technology, we connected with five industry veterans to look at, first, how hospitality technology began in the…
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The Evolution of Hospitality Technology: Part Two
We recently kicked off our latest series, “The Evolution of Hospitality Technology,” chatting with five industry veterans and Shiji experts about their experiences watching the hospitality technology space evolve, from…
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