Posts by tag
Hotel Distribution
48 posts
Hospitality Net Interview: Natalie Kimball on Why Hotels Can’t Outspend OTAs on AI, but Can Still Win on Experience
In a recent Hospitality Net interview at HITEC 2026, Natalie Kimball, VP of Strategic Account Management for Horizon Distribution and Iceportal Content at Shiji, shared a candid perspective on how AI is reshaping hotel…
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An Interview with Expedia’s Lauren Cannon on How to Find Your Voice in Hospitality Distribution
Hospitality distribution is complex, and for many professionals, especially those growing into leadership roles, finding the confidence to speak up can take time. Knowing what to say and how much to explain is not always straightforward. Lauren Cannon, Senior…
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Hotel Image Standards Vary Across Distribution Channels and What Hoteliers Need to Know
For many hoteliers, visual content feels like a solved problem. Images are produced, uploaded, and distributed as part of standard operations. But behind that simplicity lies a more complex reality: every distribution channel…
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AI Is Reshaping Hotel Discovery, Distribution, and Direct Booking. Here’s What Hotels Should Do
What happens when travelers stop searching with keywords and start asking AI for the “right” hotel? How will properties stay visible when discovery, distribution, and booking are increasingly shaped by conversational search? …
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What Strong Product Management Looks Like in Hospitality Tech
Industry leaders Natalie Kimball and Jennifer Mays explore what good product management looks like in practice and why it is critical to the success of hospitality tech. Why Product Management…
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Sarah-Anne Tissot and Natalie Kimball Explore Connectivity in Hospitality Distribution
How did hotel distribution connectivity evolve from early real-time “pull” interactions to “push” models designed to handle high shopping volume, and why today’s most effective setups blend the two in…
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How new OTA tax rules in Mexico are reshaping hotel operations in 2026
In 2026, Mexico introduced a series of tax updates that are quietly transforming how hotels manage revenue generated through online travel agencies. While these changes do not introduce new taxes,…
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The hotel as common ground
As a sponsor of The 101 Best Hotels, an initiative showcasing the world’s leading luxury hotels and the people behind them, we had the opportunity to take part in the 101 Executive Summit 2026,…
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Hotels Can Win Visibility with Agent Engine Optimization (AEO)
Agent Engine Optimization (AEO) is redefining how hotels achieve visibility in a digital environment increasingly shaped by AI systems such as ChatGPT and Perplexity AI, as well as Google’s AI-driven search experiences. AI-driven discovery is…
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The Great Debate on Channel Manager, Switch and Direct Connect with Sebastian Leitner and Natalie Kimball
The hotel distribution landscape has evolved from an era of manual phone calls into a hyper-connected, often overwhelming digital ecosystem. Technical connectivity has become a commodity; the true differentiator for a…
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