Personalized Guest Experiences

Will Define the New Era of Travel

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Main findings from the report include

  • The ability to increase profitability and..
  • Hoteliers want to find a technology balance. ….
  • Replacing commonly touched items is a…dfa

One-third of respondents to the survey said that most of their tech would be cloud-based, while almost one-third said that their tech would be entirely cloud-based. 

When asked, “Where do you see your organization’s IT environment two years from now?”

A Special Report By Shiji Group & AWS

What’s next in personalizing guest experiences?

Hoteliers are re-envisioning the entire welcoming experience and moving as many touchpoints with the guest into a digital environment. This presents an incredible opportunity to learn about the guest, collect data on their preferences and begin to offer them a better guest experience.

The role of data is essential: It requires monitoring an increasingly higher number of touchpoints throughout the guest journey. Modern, cloud-based software and storage allows hotel companies to harness data in privacy compliant, secure, flexible, scalable and cost-effective ways.

This Report Covers

How focusing on Individual customers is helping hospitality’s biggest brands build loyalty.

Single guest profiles empower hotel groups to deliver higher and personal standards.

The technology needed to store and access guest profiles and preferences.

Access the Full Report