Beyond Budget Season: How Guest Intelligence Can Shape Hotel Technology Investment
Budget season is approaching, and across the hotel industry, a familiar process is beginning again. Last year’s performance is being reviewed. Revenue and costs are being forecast. Technology…
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Beyond Transactions: Why Payments Are Becoming the Backbone of Modern HospitalityÂ
In hospitality, payments have long been treated as a necessary endpoint in the guest journey. Something that happens at the end of a stay, a meal, or an experience. But that perspective is…
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The Importance of the PMS User Experience
A property management system can offer extensive functionality and still make a hotel harder to operate. That matters because the PMS is not simply another application employees occasionally…
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The Connected Hotel: Building a Technology Stack That Can Evolve
Hotels do not lack technology. The challenge is making that technology work together. Revenue management, CRM, payments, distribution, POS, guest messaging, and mobile applications all compete…
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Hotel Cross-Selling Strategy: Why Better Data Comes First
Cross-selling is often discussed as a revenue opportunity for hotels. However, after my recent conversation with Pablo Torres, I kept returning to a more fundamental question. How well do we…
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Why Simplicity Is Becoming Hospitality’s Biggest Competitive Advantage Â
Guests rarely remember the technology a hotel uses. They remember how the people made them feel. The best hotel technology isn’t the technology guests notice, it’s the technology…
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Hotels are no longer selling rooms. Here’s what that meansÂ
What are hotels actually selling? For a long time, the answer was straightforward. Rooms carried the business. Most of the technology investment followed, focused on distribution,…
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Guest Experience Benchmark Report Q2 2026 Overview
Listen:Your browser does not support the audio element.0:000:001xThe global hotel industry continues to strengthen guest satisfaction levels in 2026. The latest Guest Experience Benchmark…
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Hotel Technology Works Better Together
Listen:Your browser does not support the audio element.0:000:001xHospitality has never relied on more technology. A single hotel may operate dozens of specialized systems to manage…
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Hospitality Net Interview: Natalie Kimball on Why Hotels Can’t Outspend OTAs on AI, but Can Still Win on Experience
Listen:Your browser does not support the audio element.0:000:001x In a recent Hospitality Net interview at HITEC 2026, Natalie Kimball, VP of Strategic Account Management for Horizon…
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