Cyber threats are causing important operational disruptions and financial losses in the hospitality industry.
This whitepaper explores the evolving landscape, highlighting emerging risks and effective strategies for protecting guest data and ensuring business resilience.
Evolving hotel cybersecurity challenges
Tech dependence
heightens guest data exposure
Sensitive information
heightens guest data exposure
Access needs
throughout the customer journey
Elevated expectations for data protection
heightens guest data exposure
Flow of guests
increases the susceptibility to cyber threats
Employee turnover
hinders cybersecurity training
Complex business models
complicating cybersecurity oversight
As hotels adopt more technology to enhance operations and guest experiences, they confront escalating cybersecurity risks. From vulnerable legacy systems to the challenges of cloud migration and securing payment data, navigating these digital landscapes is crucial. Prioritizing hospitality security becomes imperative in today’s digital age.
Safeguarding your data with essential cyber security measures
• Practice for basic security hygiene
• Maintain a Comprehensive, Dynamic Cybersecurity Policy
• Make Payments More Secure
• Use a Cybersecurity Framework
• Monitor Systems
• Continuously Instil Cybersecurity Awareness
• Select the Right Technology Partners
• Take a Least Privileged Access Approach
• Assess Risk
The importance of hospitality security
When the details are managed in advance, the team has more time to spend with guests. We can concentrate on delivering a
wonderful stay.
Jonathon Liu
Chief Commercial Officer
Verdi Hotels
Hoteliers need to remain vigilant and understand not only how payments are being transacted (…), but also their partner’s ecosystem. A decision by the PMS provider might cause a hotel to be in PCI scope.
Mark Rademaker
VP Hospitality
Adyen
Picking your vendors based on their compliance to data sovereignty laws is crucial to prevent your valuable customers’ information from getting into the wrong hands.
Michael Heinze
Chief Architect
Shiji
