Main findings from the report include…
- The ability to increase profitability and..
- Hoteliers want to find a technology balance. ….
- Replacing commonly touched items is a…dfa
Consumers want convenience, empowerment, non-judgmental and queue-less experiences that kiosks and mobile check-in and check-out provide. And contactless and mobile technology are at the top of the list of tech solutions for enhancing guest experience and driving ancillary revenue.”
The objective of this white paper is to demonstrate how a guest-centric hotel tech stack can match post-pandemic guest needs while addressing the needs of hotel management and boosting revenue generation.
COVID-19 pandemic has accelerated the evolution of how guests expect and prefer to have their hospitality experience enhanced by technology. And the hotel tech stack is the backbone that enables a digital guest experience. But the days when property management systems were the starting point of the hotel tech stack are gone.
The Following report, produced by Shiji & Phocuswire, demonstrates how a guest-centric hotel
stack can match post-pandemic guest needs while addressing the needs
of hotel management and boosting revenue generation.
A Solo Business Traveler in Asia
During his stay at the OH Group Hong Kong property, Michael Wang was glad to be able to check-in prior to his arrival at the hotel without queueing at the desk.
A couple of short trip/ weekend travelers in Europe
Emma and Raphael were quite impressed by the hotel and the contactless check-in.
A digital nomad family from north America
When they planned their stay, Audrey and Thomas booked not only the accommodation but also a kids club package.