Podcast
22 posts
Hotel Cross-Selling Strategy: Why Better Data Comes First
Cross-selling is often discussed as a revenue opportunity for hotels. However, after my recent conversation with Pablo Torres, I kept returning to a more fundamental question. How well do we…
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Interconnected hospitality begins long before guests arrive
When people talk about digital transformation in hospitality, the conversation often revolves around technology. New platforms, new integrations, and new capabilities tend to dominate the discussion. After speaking with Francisco…
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Why guest intelligence depends on the modern PMS
For years, the hospitality industry has invested heavily in collecting guest data. Loyalty programs capture preferences. CRM platforms track engagement. Marketing systems record communication history. Property Management Systems manage reservations…
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Hotels in Mexico Are Entering a New Era Ahead of the FIFA World Cup
When I sat down with Alejandra Pueblita, Shiji’s Market Manager in Mexico, for the latest episode of the Shiji Insights Podcast, I expected a conversation about World Cup preparation. What…
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The 80% Problem in Hotel Meetings and Events
Why Technology Isn’t the Bottleneck. Conversion Is. Meetings and events technology for hotels is often discussed in terms of tools. New platforms, new capabilities, new layers of automation. Yet in…
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Shiji Insights Podcast Year Two. Operational Coherence Becomes the Industry Imperative
The Shiji Insights Podcast Year Two marked a clear evolution in the series’ editorial depth. If the first year established the program’s voice, the second year sharpened its operational lens.…
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Inside the Paradores Approach to Guest Experience
At this year’s edition of FITUR, I had the opportunity to speak with Carlos MartÃnez at the stand of Paradores. Our conversation focused on the evolving Paradores guest experience and…
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Reflections on Platforms, Partnerships, and the Year Ahead
The beginning of a new year in hospitality always brings a familiar mix of optimism and pressure. We talk about trends, we debate priorities, and we promise ourselves that this…
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Blending Tradition and Innovation at The Belfry: A Conversation on the Future of Guest Experience
During my recent conversation with Emma Catterall, Senior Finance Director at The Belfry, I was reminded that the most powerful transformations in hospitality often occur when technology, people, and place…
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Looking Beyond Data: A Reflection on the Bigger Picture
As hospitality leaders, we are conditioned to focus on a specific set of metrics. We live and breathe RevPAR, occupancy, ADR, and direct booking percentages. These numbers are the bedrock…
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