Interview
39 posts
An Introduction to the Metaverse for Hotels
The idea of the Metaverse – a network of digital spaces where social interactions can occur facilitated by virtual and augmented reality – has gained traction as technology has improved.…
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How Lake Como Boutique Hotel Uses Tech for Guest Experience
Imagine being nestled on a forested hillside, cradled between a ring of high Alpine foothills, and taking in the incredible views of Lake Como from the rooftop terrace. This is…
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How The F&B Industry Navigated The Pandemic
Mark Scott, General Manager Canada at Shiji Group, draws from his 20+ years of experience in Food and Beverage and in the Computer Software Industry catered to F&B to speak…
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Looking Back on the Future of the Hotel PMS
Apart from four other companies, Keith Gruen was the co-founder of Fidelio Property Management Systems, one of the first in the PMS category of hotel software and certainly one of…
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The Digital Transformation Paradox of Hotel Technology
Let’s begin with a provocative question: “Has ‘Digital Transformation’ actually helped your guests?” When looking at the Hospitality Industry’s technology landscape, we can easily see that it is highly fragmented.…
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Leveraging Technology to Bring Hotel Booking into the Modern Day
Brendan May is the Managing Director of Hotel ResBot, which uses AI to automate repetitive front desk and reservation tasks and assists in crafting replies to hotel booking messages with…
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Design, Innovation and The Hotel Of Tomorrow with Gettys Group’s Ron Swidler
As we explore the different ways guest experience and technology are integrated through design, we connected with Ron Swidler, the Chief Innovation Officer at The Gettys Group Companies, a design…
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How a General Manager at InterContinental Leverages Technology for Guest Experience
Ralf Bruegger is the General Manager of InterContinental Sydney Double Bay Hotel. We sat down with him virtually from his hotel’s wonderfully well-equipped library to chat about his perspective on…
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How Guest Experience Shaped BIG MAMA’s Corporate Identity Redesign
Tobias Koehler is a hotelier with over 13-years’ experience in various marketing and IT roles within the Hospitality Industry. Having received both Bachelor’s and Master’s degrees from universities in Germany…
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How to Leverage Golf Technology to Improve Guest Experience & Profitability: An Interview with Jay Karen, CEO, NGCOA
When we connected with Jay Karen, the CEO of the National Golf Course Owners Association, at the PGA Show last year, he was happy to share his thoughts on the…
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