Interview
46 posts
Payments: The Overlooked Touch Point of the Guest Journey
Mark Rademaker is the Global Head of Hospitality at Adyen, a fintech company that facilitates payments for the Hospitality Industry. With over 15 years of experience in the travel sector,…
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Digital Transformation in the Hospitality Industry in 2023
These days in the hospitality world, it’s not only about “keeping up with the Joneses,” but keeping up with the Jonses’ tech stack. There may be some who contend that…
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Humanist Hospitality and The Role of Technology
Is your hotel team made up of “head” people or “heart” people? Perhaps a bit of both? A strategic combination of rational decision-making and a heart-felt connection is the key…
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Hosting The G7 and How to Handle High Occupancy
In this interview, the Shiji Insights team spoke with Gabriel Apitzsch, F&B Director at Schloss Elmau, a resort hotel in Germany’s Bavarian Alps and two-time host of the G7 Summit,…
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The State of Hotel Technology in 2023
Wolfgang Emperger, Senior Vice President and General Manager – Europe, Africa and UK & Ireland at Shiji Group, shares his insight on the current state of hotel technology in 2023.…
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An Introduction to the Metaverse for Hotels, Part 2
In our first conversation about the Metaverse with Simone Puorto, one of the most prominent Web3 specialists for the hospitality and travel industry, Simone eloquently explained the true definition of…
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Use a Business Mindset: David Lund on Hotel Finance
David Lund, a financial consultant for hotels, shares his thoughts on how hotels should approach hotel finance software and tools, and the role technology plays in daily operations, highlighting the…
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An Introduction to the Metaverse for Hotels
The idea of the Metaverse – a network of digital spaces where social interactions can occur facilitated by virtual and augmented reality – has gained traction as technology has improved.…
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How Lake Como Boutique Hotel Uses Tech for Guest Experience
Imagine being nestled on a forested hillside, cradled between a ring of high Alpine foothills, and taking in the incredible views of Lake Como from the rooftop terrace. This is…
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How The F&B Industry Navigated The Pandemic
Mark Scott, General Manager Canada at Shiji Group, draws from his 20+ years of experience in Food and Beverage and in the Computer Software Industry catered to F&B to speak…
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