Interview
15 posts
What Hotels Need to Look for When Choosing the Right Tech Stack
Hotel technology systems have come a long way in recent years due to the rise and sophistication of cloud-based hotel management systems. Yet the lack of integration and data fragmentation…
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COVID Chronicles: Triumph Through Social Media and a Great Team
Torel Avantgarde is a boutique hotel in Porto, Portugal, with 47 rooms, each one of them named after an avant garde artist or thinker. It’s a popular place for visitors…
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COVID Chronicles: How a Family-Owned and Operated Hotel is Handling the Crisis
Hostellerie La Cheneaudière & Spa, is known for their luxurious service, welcoming guests who come to enjoy their spa and wellness offerings and to simply get away from it all.…
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An Exceptional Guest Experience Yields Exceptional Results for Edwardian Hotels
It’s common in today’s age of hospitality to claim a dedication to great guest experience and customer service. And indeed, we live in a time where truly excellent service is…
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How Eccleston Square Hotel Commands Technology to Deliver Highly Personalized Service
In 2010, 22 year-old Olivia Byrne was studying in the prestigious L’Ecole Hoteliere de Lausanne, one of the most renowned hospitality management schools in the world. As the daughter of…
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How Hotel Corallo Sorrento Acts on Big Data to Create a Perfectly Detailed Guest Experience
When you think of high-touch service, you typically envision a large number of attentive hoteliers, diligently serving their guests’ needs and requests. But high-touch service is more than just being…
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