Interview
35 posts
The Digital Transformation Paradox of Hotel Technology
Let’s begin with a provocative question: “Has ‘Digital Transformation’ actually helped your guests?” When looking at the Hospitality Industry’s technology landscape, we can easily see that it is highly fragmented.…
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Leveraging Technology to Bring Hotel Booking into the Modern Day
Brendan May is the Managing Director of Hotel ResBot, which uses AI to automate repetitive front desk and reservation tasks and assists in crafting replies to hotel booking messages with…
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Design, Innovation and The Hotel Of Tomorrow with Gettys Group’s Ron Swidler
As we explore the different ways guest experience and technology are integrated through design, we connected with Ron Swidler, the Chief Innovation Officer at The Gettys Group Companies, a design…
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How a General Manager at InterContinental Leverages Technology for Guest Experience
Ralf Bruegger is the General Manager of InterContinental Sydney Double Bay Hotel. We sat down with him virtually from his hotel’s wonderfully well-equipped library to chat about his perspective on…
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How Guest Experience Shaped BIG MAMA’s Corporate Identity Redesign
Tobias Koehler is a hotelier with over 13-years’ experience in various marketing and IT roles within the Hospitality Industry. Having received both Bachelor’s and Master’s degrees from universities in Germany…
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How to Leverage Golf Technology to Improve Guest Experience & Profitability: An Interview with Jay Karen, CEO, NGCOA
When we connected with Jay Karen, the CEO of the National Golf Course Owners Association, at the PGA Show last year, he was happy to share his thoughts on the…
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How The Resort That Hosts The G7 Does F&B Marketing
An Interview with Schloss Elmau The hotel Schloss Elmau is an iconic resort in the Bavarian countryside in southern Germany. Built over 100 years ago, you might have heard of…
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A Look at IT and Integrations for a New Hotel Opening with Majestic Resorts
Majestic Resorts is known for its collection of all-inclusive resorts in The Dominican Republic and Mexico. We spoke with Jordi Figols Gagliardi, Majestic Resort’s Corporate Business Process Manager, to learn…
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An interview with Sónia Moreira of Quinta do Lago
Just as with the rest of the hospitality world, golf resorts have been turned upside down by the global pandemic. In this era of disruption, golf resorts want to make…
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A Closer Look at Shiji’s Hotel Demand Management Online Course
Tech companies have a responsibility to educate the market, to share what we see from our side of things and to share our knowledge from our work with a highly…
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