Analysis
12 posts
The Year in Hotel Tech: 2020 in Review
The hospitality industry has seen a year like no other in our lifetime. Standard operating procedures are out the window for many as we try to understand and adapt to…
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Keyless Entry Systems are Facilitating Seamless Hotel Stay Experiences
The hotel industry has been behind other segments of the hospitality industry in adapting to the smartphone revolution. This isn’t necessarily a bad thing: the brand of service provided by…
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The Future of Hotel Technology: Property Management Systems
In The Future of Hotel Technology, a new GX Spotlight series, Simone Puorto, founder of industry consulting group Travel Singularity and self-proclaimed “renaissance futurist” takes us through the state of hotel tech…
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A View on the Future of Hotel Technology
Introducing our new series exploring the future of hotel technology with founder of industry consulting group Travel Singularity and self-proclaimed “renaissance futurist” Simone Puorto. This first article takes a look at the…
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The Race to Change Guest Experience in a COVID-19 World
As global lockdown measures relax and the date for reopening approaches, the race to equip hotels and restaurants to be COVID-19-ready begins. The recent uptake of hospitality technology has been…
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How Your Hotel Can Excel At Guest Experience
What We’ve Learned in Our First Six Months GX Spotlight began with the mission to showcase inspiring hotels that are dedicated to creating unique guest experiences. What we’re especially impressed…
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Moving the Needle for Hospitality Technology Takes Innovation, Agility, and Alignment
The success of the hospitality industry has always been rooted in the provision of service and the continued cultivation of relationships. While the rapid advancement of mobile and cloud-based technologies…
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What Independents and Small to Mid-Sized Hotel Chains Must Understand Differently About Their Data
Malcolm Gladwell’s book David and Goliath uncovered a common misconception about the story of the powerful giant versus the little shepherd. Gladwell notes that when you really understand the story, you’ll find…
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The Future of Technology in Hospitality
If we follow Moore’s Law for the exponential scale at which technology grows, we can be sure that much will change in the next ten years, and hospitality, for better or worse,…
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