Analysis
46 posts
Hospitality Staffing and The Labor Crunch: Updated for 2023
Last year, we witnessed the gradual recovery of the global tourism industry from the devastating impact of the COVID-19 pandemic. As economies reopened and travel restrictions eased, consumers embraced revenge…
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The New Direct: Complexities and Rewards of Social Bookings
Currently, direct bookings are those bookings that happen through a hotel’s website (brand.com) and booking engine, call center, or on property at check-in. Brand.com has worked for a few decades…
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The Future of POS Systems for Hospitality: Data and Interoperability
Looking ahead, Point of Sale or POS systems for hospitality will be shaped by the confluence of data and interoperability. Data, understanding guests’ interests, behavior, and history, allows staff to…
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