Posts by author
Clay Bassford
19 posts
Ways To Encourage More Guest Reviews
31 Mar 2023 by ReviewPro in Online Reputation Management Most hoteliers know that to encourage guest reviews is beneficial. But it’s not always easy. So, how can you get your guests to leave…
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7 Important Truths About Guest Messaging in Hospitality
30 Mar 2022 by ReviewPro in Guest Messaging The adoption of guest messaging in the hospitality industry is no longer a matter of if, but when. In an industry built on providing great…
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How Technology Transforming Guest Interaction in F&B
One of the great things about my role as Director of Pre-Sales at Shiji is that it’s given me the chance to see a wide range of operational styles around…
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Hotel Marketing For COVID-19 and Beyond – 8 Great Ideas
06 May 2020 by ReviewPro in Hotel Marketing While many hotel departments have unfortunately had to scale back operations and scope, hotel marketers certainly have not. Even in fallow time, the word still…
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Staying Open During Coronavirus? 8 Tips From the Legendale Hotel Beijing
29 Apr 2020 by ReviewPro in Best Practices While many hotels around the world have closed their doors during the recent COVID-19 epidemic, Legendale Hotel Beijing has remained open. We spoke to Jinzhi…
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How is COVID-19 affecting my hotel’s reputation? Three tips to stay in control
08 Apr 2020 by ReviewPro in Best Practices The COVID-19 situation is having a serious effect on all areas of hospitality. Unfortunately for many hoteliers, this has meant partial or even full closure.…
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6 Ways to Manage Reputation During Coronavirus & Other Crises
25 Feb 2020 by ReviewPro in Best Practices Recently, one of our hotel clients found its reputation under attack after two guests were found to have coronavirus. While the hotel, FH55 Grand Hotel…
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8 Key Steps to Exceed Guest Expectations and Increase Satisfaction
08 Jan 2020 by ReviewPro in Best Practices With a direct impact on reputation, loyalty and revenue, guest satisfaction is the ultimate measure of success for lodging providers, restaurants and other types of…
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5 Ways to Use Guest Feedback as a Sales Tool
06 Nov 2019 by ReviewPro in Best Practices As a hotelier, your aim while using ReviewPro software may primarily be optimizing guest experience to increase GRI and leverage ADR, occupancy and RevPAR. But…
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How Four Big Brands Approach Hotel Loyalty
25 Mar 2019 by ReviewPro in Best Practices Each brand has it’s own approach to hotel loyalty, and here are four huge brands doing it their way. While you might not be able…
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