Posts by author
Clay Bassford
17 posts
The Year in Hotel Tech: 2020 in Review
The hospitality industry has seen a year like no other in our lifetime. Standard operating procedures are out the window for many as we try to understand and adapt to…
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How Your Hotel Can Excel At Guest Experience
What We’ve Learned in Our First Six Months GX Spotlight began with the mission to showcase inspiring hotels that are dedicated to creating unique guest experiences. What we’re especially impressed…
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An Exceptional Guest Experience Yields Exceptional Results for Edwardian Hotels
It’s common in today’s age of hospitality to claim a dedication to great guest experience and customer service. And indeed, we live in a time where truly excellent service is…
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How Eccleston Square Hotel Commands Technology to Deliver Highly Personalized Service
In 2010, 22 year-old Olivia Byrne was studying in the prestigious L’Ecole Hoteliere de Lausanne, one of the most renowned hospitality management schools in the world. As the daughter of…
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How Hotel Corallo Sorrento Acts on Big Data to Create a Perfectly Detailed Guest Experience
When you think of high-touch service, you typically envision a large number of attentive hoteliers, diligently serving their guests’ needs and requests. But high-touch service is more than just being…
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citizenM Reinvents Luxury for the Mobile Traveler
Think about arriving at a traditional luxury hotel. You check-in at the front desk in the back of a spacious lobby. It’s elegantly designed, but serves no function other than…
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Finding the Right Source for Hotel Data
As an industry, we’re entering a transformative stage where technology for hotels is becoming the differentiator and heart of what will make amazing hotel experiences of the future. Hotels have…
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Understanding The Cloud: Pros and Cons of Cloud Computing for Hotels
It’s an unfortunate truth that hotels are sometimes behind the curve when it comes to adopting the latest techology. This makes sense, as hoteliers are first and foremost focused on the human side…
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