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Automation
The Elements of Hotel Automation: An Infographic
Over the past several years, there has been a constant debate around automation in hotels and the dilemma between human interactions and machines. While hotels are a relationship-based service industry,…
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Hospitality Staffing in 2022: Stephen Burke on Robotic Process Automation for Hospitality
In this series, we speak with four professionals about their views on the global labor shortage in hospitality, the challenges they are facing, and how they are coping and adapting.…
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How Lake Como Boutique Hotel Uses Tech for Guest Experience
Imagine being nestled on a forested hillside, cradled between a ring of high Alpine foothills, and taking in the incredible views of Lake Como from the rooftop terrace. This is…
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5 Top Learnings for Hotel Tech from 2022
2022 started as a continuation, of this once-in-a-generation event, the COVID pandemic, but shifted mid-year and we finally got to see the beginnings of a resurgence in travel that, to…
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The Evolution of Hotel PMS Infographic
As hotels transitioned from small, independent properties to large hotel chains with global presence, new tools had to be created to manage them. The same happened across the travel space…
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Humans And Machines: Is The Digital Transformation of Hospitality a Good Thing?
Ramon Adillon is a seasoned hotelier who has led sales, rooms division, F&B operations, and the quality assurance department in large hotel chains around Spain and in Europe. Passionate about…
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The Digital Transformation Paradox of Hotel Technology
Let’s begin with a provocative question: “Has ‘Digital Transformation’ actually helped your guests?” When looking at the Hospitality Industry’s technology landscape, we can easily see that it is highly fragmented.…
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Building a Holistic Approach to Guest Experience
Gilles Bonaventure is the Corporate Director of Guest Experience for Centara Hotels & Resorts. He has visited 93 countries and stayed in over 1,500 hotels, and his main expertise lies…
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Leveraging Technology to Bring Hotel Booking into the Modern Day
Brendan May is the Managing Director of Hotel ResBot, which uses AI to automate repetitive front desk and reservation tasks and assists in crafting replies to hotel booking messages with…
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