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Automation
The Elements of Hotel Automation: An Infographic
Over the past several years, there has been a constant debate around automation in hotels and the dilemma between human interactions and machines. While hotels are a relationship-based service industry,…
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Hospitality Staffing in 2022: Stephen Burke on Robotic Process Automation for Hospitality
In this series, we speak with four professionals about their views on the global labor shortage in hospitality, the challenges they are facing, and how they are coping and adapting.…
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Payments: The Overlooked Touch Point of the Guest Journey
Mark Rademaker is the Global Head of Hospitality at Adyen, a fintech company that facilitates payments for the Hospitality Industry. With over 15 years of experience in the travel sector,…
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Digital Transformation in the Hospitality Industry in 2023
These days in the hospitality world, it’s not only about “keeping up with the Joneses,” but keeping up with the Jonses’ tech stack. There may be some who contend that…
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Humanist Hospitality and The Role of Technology
Is your hotel team made up of “head” people or “heart” people? Perhaps a bit of both? A strategic combination of rational decision-making and a heart-felt connection is the key…
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Hosting The G7 and How to Handle High Occupancy
In this interview, the Shiji Insights team spoke with Gabriel Apitzsch, F&B Director at Schloss Elmau, a resort hotel in Germany’s Bavarian Alps and two-time host of the G7 Summit,…
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7 Key Qualities to Look for in the Perfect Enterprise PMS Partner
Looking to Switch Your PMS Platform? Switching to a new property management system (PMS) can be a daunting task, especially given its critical role in any hotel technology. This guide provides…
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