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Humans And Machines: Is The Digital Transformation of Hospitality a Good Thing?
Humans And Machines: Is The Digital Transformation of Hospitality a Good Thing?
Ramon Adillon is a seasoned hotelier who has led sales, rooms division, F&B operations, and the quality assurance department in large hotel chains around Spain and in Europe. Passionate about…
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House of Fisher on Sustainability and Guest Experience
Trine Oestergaard Stafford has been the Manager Director at House of Fisher for the past seven years. In this interview, she shares the initiatives taken by the company to build…
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The Digital Transformation Paradox of Hotel Technology
Let’s begin with a provocative question: “Has ‘Digital Transformation’ actually helped your guests?” When looking at the Hospitality Industry’s technology landscape, we can easily see that it is highly fragmented.…
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Building a Holistic Approach to Guest Experience
Gilles Bonaventure is the Corporate Director of Guest Experience for Centara Hotels & Resorts. He has visited 93 countries and stayed in over 1,500 hotels, and his main expertise lies…
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Leveraging Technology to Bring Hotel Booking into the Modern Day
Brendan May is the Managing Director of Hotel ResBot, which uses AI to automate repetitive front desk and reservation tasks and assists in crafting replies to hotel booking messages with…
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Hotel Payment Technology: How it Actually Works and What Hoteliers Should Look Out For
Anthony Donohue is the Senior Director of Product & Delivery – Shiji Payment Solutions at Shiji Group. Prior to this role, he accumulated over 20 years of experience in banking…
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Hospitality Staffing and The Labor Crunch: A Survey of Hoteliers and Industry Experts in 2022
The year 2022 is one set to be remembered for a long time to come. While the global COVID-19 pandemic crisis has dramatically slowed the world down and, in some…
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Hospitality Staffing in 2022: Rosanna Maietta on Engaging Our Future Industry Leaders
In this series, we speak with four professionals about their views on the global labor shortage in hospitality, the challenges they are facing, and how they are coping and adapting.…
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Hospitality Staffing in 2022: Stephen Burke on Robotic Process Automation for Hospitality
In this series, we speak with four professionals about their views on the global labor shortage in hospitality, the challenges they are facing, and how they are coping and adapting.…
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