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Beyond Budget Season: How Guest Intelligence Can Shape Hotel Technology Investment
Beyond Budget Season: How Guest Intelligence Can Shape Hotel Technology Investment
Budget season is approaching, and across the hotel industry, a familiar process is beginning again. Last year’s performance is being reviewed. Revenue and costs are being forecast. Technology projects are…
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Beyond Transactions: Why Payments Are Becoming the Backbone of Modern HospitalityÂ
In hospitality, payments have long been treated as a necessary endpoint in the guest journey. Something that happens at the end of a stay, a meal, or an experience. But…
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The Importance of the PMS User Experience
A property management system can offer extensive functionality and still make a hotel harder to operate. That matters because the PMS is not simply another application employees occasionally use. For…
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The Connected Hotel: Building a Technology Stack That Can Evolve
Hotels do not lack technology. The challenge is making that technology work together. Revenue management, CRM, payments, distribution, POS, guest messaging, and mobile applications all compete for a place in…
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Hotel Cross-Selling Strategy: Why Better Data Comes First
Cross-selling is often discussed as a revenue opportunity for hotels. However, after my recent conversation with Pablo Torres, I kept returning to a more fundamental question. How well do we…
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Why Simplicity Is Becoming Hospitality’s Biggest Competitive Advantage Â
Guests rarely remember the technology a hotel uses. They remember how the people made them feel. The best hotel technology isn’t the technology guests notice, it’s the technology that quietly enables employees to deliver exceptional service. …
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Hotels are no longer selling rooms. Here’s what that meansÂ
What are hotels actually selling? For a long time, the answer was straightforward. Rooms carried the business. Most of the technology investment followed, focused on distribution, pricing, and occupancy. It made sense. It was…
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Guest Experience Benchmark Report Q2 2026 Overview
The global hotel industry continues to strengthen guest satisfaction levels in 2026. The latest Guest Experience Benchmark Report for Q2 reveals where performance is improving, and where operators still have…
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Hotel Technology Works Better Together
Hospitality has never relied on more technology. A single hotel may operate dozens of specialized systems to manage reservations, guest services, food and beverage, housekeeping, maintenance, payments, loyalty, and revenue…
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Hospitality Net Interview: Natalie Kimball on Why Hotels Can’t Outspend OTAs on AI, but Can Still Win on Experience
In a recent Hospitality Net interview at HITEC 2026, Natalie Kimball, VP of Strategic Account Management for Horizon Distribution and Iceportal Content at Shiji, shared a candid perspective on how AI is reshaping hotel…
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