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Most Read
  • 1
    The RFP Process for Hotel PMS
  • Modern Property Management Systems 2
    Reclaiming the Core: Why Modern Property Management Systems Define the Next Era of Hotel Intelligence
  • 3
    Booking.com’s new review scoring explained: What hoteliers need to know in 2026
  • Guest reviews and the power of responsing to reviews for major events, olympics and world cups 4
    The power of response: how Milan hotels can prepare for the Winter Olympic Games
  • Food Service Tech, McDonalds 5
    How McDonald’s Managed Digital Transformation: A View From A Franchisee
  • ChatGPT 50 Prompts for Hotels 6
    50+ advanced ChatGPT prompts for hoteliers
  • 7
    Hotel Distribution Technology Chart 2025: From channels to ecosystems  
  • 8
    Technology and Sustainability in Hotels
  • 9
    Booking.com’s new review scoring: What it means for hotels
Recent Posts
  • How to Build Buy-In for a Successful PMS Migration
  • Less Order Taking, More Hospitality: Rethinking Hotel F&B
  • Winning the Travel Advisor’s Eye Starts with GDS Content
  • How to Start a PMS Migration: 6 Steps Before You Change Systems 
  • Hotel Software Is Learning to Understand Intent
Downloadable Content
  • Q2 2026 Guest Experience Benchmark Report 1
    Guest Experience Benchmark Report Q2 2026 Overview
  • 2026 Shiji Distribution Chart 2
    Hotel Distribution Technology Chart 2026: Why Visibility Is Becoming the New Distribution Strategy
  • 3
    The Hotel F&B Transformation Roadmap
  • 4
    The RFP Process for Hotel PMS
  • AI in Hospitality: The Guide to Successful Implementation
Shiji Insights and Publications
Shiji Insights and Publications
  • Home
  • The Classics
  • Topics
    • Latest
    • Automation in Hospitality
    • Property Management Technology
    • Digital Transformation
    • Hotel Management
    • Hotel Operations
    • Food and Beverage
    • Hotel Distribution
    • Hotel Revenue and Marketing
    • Hotel Data Security
    • Payment Technology
  • Type
    • Infographics
    • Videos
    • Articles
    • Interviews
    • Overviews
    • Analyses
    • Resources
  • Resources
    • The Guest Experience Benchmark Report
    • The hotel distribution chart
    • More Resources
  • English
    • Español
    • Deutsch
    • Français
    • Polski
  • Interview

How to Build Buy-In for a Successful PMS Migration

  • 14.10.26
  • 5 min
Read Now
  • Strategy

Less Order Taking, More Hospitality: Rethinking Hotel F&B

  • 14.10.26
  • 7 min
Read Now
  • Opinion

Winning the Travel Advisor’s Eye Starts with GDS Content

  • 13.10.26
  • 5 min
Read Now
  • Interview

How to Start a PMS Migration: 6 Steps Before You Change Systems 

  • 08.10.26
  • 3 min
Read Now
  • Strategy

Hotel Software Is Learning to Understand Intent

  • 07.10.26
  • 7 min
Read Now
  • Analysis

AI Won’t Replace Hospitality. It Might Save It.

  • 05.10.26
  • 4 min
Read Now
  • Strategy

Hotel PMS Migration Is Really an Exercise in Operational Discovery

  • 30.09.26
  • 7 min
Read Now
  • Interview

The Hidden Link Between Guest Data, POS Intelligence, and Restaurant Profitability

  • 29.09.26
  • 7 min
Read Now
  • Podcast

Why Hotel Digital Merchandising Is Changing What It Means to Sell a Room

  • 23.09.26
  • 6 min
Read Now
  • Analysis

The Growing Cost of Technology Friction in Hotel Operation

  • 17.09.26
  • 7 min
Read Now

Most popular

  • Podcast

Hotel Cross-Selling Strategy: Why Better Data Comes First

  • Interview

What Should Hotel Leaders Know About Google’s New AI Booking Capability? Insights from Natalie Kimball

  • Strategy

Beyond Transactions: Why Payments Are Becoming the Backbone of Modern Hospitality 

  • Strategy

Beyond Budget Season: How Guest Intelligence Can Shape Hotel Technology Investment

Infographic Resources

michael browning unsplash kitchen Shiji Insights for Hotels
  • Infographic

Top Tips for Hotel Food & Beverage

  • Shiji POS Team
  • 1 minute read
View and Download
2026 Shiji Distribution Chart
  • Download
  • Infographic

Hotel Distribution Technology Chart 2026: Why Visibility Is Becoming the New Distribution Strategy

  • Editorial Team
  • 6 minute read
View and Download
data blocks Shiji Insights for Hotels
  • Infographic

Hotel Data Analytics: A Guide

  • Shiji Team
  • 5 minute read
View and Download
  • Download
  • Infographic

Yearly Guest Experience Benchmark Report 2026

  • Sophia Lavoriero
  • 0 minute read
View and Download
History of travel technology infographic Shiji Insights for Hotels
  • Infographic

Visual History of Travel Technology

  • Shiji Team + Techtalk.Travel
  • 2 minute read
View and Download

Food & Beverage Industry

    • Download
    • Resources

Download the 2025 Smart Decision Guide to Restaurant Management and POS Systems

  • Sophia Lavoriero
  • April 8, 2025
Read Articles
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  • Learn

The Benefits of Hardware Flexibility

Woman whit credit card Shiji Insights for Hotels
  • Video

Elevate Your F&B Business with Contactless Payments

quick tips on cloud POS security & redundancy Shiji Insights for Hotels
  • Learn

Quick tips on Cloud POS Security & Redundancy

  • Strategy

Tech to serve the Guest, wherever they are

eplore map for find a restaurant Shiji Insights for Hotels
  • Learn

Why Restaurants Need Their Own App

Latest Interviews

  • 5 min

Why Simplicity Is Becoming Hospitality’s Biggest Competitive Advantage  

  • Editorial Team
Guests rarely remember the technology a hotel uses. They remember how the people made them feel. The best hotel technology isn’t the technology guests notice, it’s the technology…
Read Interviews
View now
  • 9 min

Hotels are no longer selling rooms.  Here’s what that means 

  • Editorial Team

Hospitality Net Interview: Natalie Kimball on Why Hotels Can’t Outspend OTAs on AI, but Can Still Win on Experience

  • Horizon Distribution Team

Inside the Middle East’s Hospitality Technology Shift: A Conversation with Jimmy Joseph, Director of CADD Emirates

  • Waisun Chan

Hotel Distribution, Revenue and Marketing

  • Learn

Recap of ITB Berlin eTrack Panel: “The Modern Hotel Technology Stack”

  • Shiji Distribution Team
Share
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  • Strategy

How to Win Your Customers Through Data

  • Kristina S. Park
Share
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  • Infographic

Distribution Chart 2024: Navigating the Evolving Landscape of Hotel Tech

  • Shiji Distribution Team
Share
Florencia Cuerto Online Reputation for Destinations
  • Analysis

Destination Success: The Impact of Online Reputation on Hotel Revenue

  • Florencia Cueto
Share
  • Download
  • Learn
  • Resources

The Hotel Cloud Checklist

  • Michael Heinze
Share

Hospitality Industry

    • Learn

When Hotel AI Can Understand Both the Stay and the Spend

  • Editorial Team
  • September 16, 2026
View now
Guest recovery windows are shrinking
  • Learn

Guest recovery windows are shrinking. Is your team built for that? 

Hotel Operational Agility
  • Analysis

Why Hotel Operational Agility Is Becoming Hospitality’s Greatest Competitive Advantage

  • Learn
  • Resources

The Hotel F&B Transformation Roadmap

Mexico City Zócalo with Mexican flag, representing the country’s hospitality market and regulatory environment
  • Strategy

How new OTA tax rules in Mexico are reshaping hotel operations in 2026  

  • Opinion

The hotel as common ground

  • Analysis

Data Sovereignty for Hotels: What It Really Means

Shiji Chief Architect Michael Heinze discussing data sovereignty hotels Shiji Insights for Hotels
With the increased popularity of cloud storage and computing systems, information that used…
Read
Share
quick tips on cloud POS security & redundancy Shiji Insights for Hotels
View now
  • Learn

Quick tips on Cloud POS Security & Redundancy

It seems like every day we see a news headline along the lines of, “Data breach at this…
Read
Share
View now
  • Learn

PSD2, How to adapt your hotel payments and security

On September 14, 2019, a new regulation was introduced in Europe known as Strong Customer…
Read
Share
ales nesetril black card mastercard Shiji Insights for Hotels
View now
  • Learn

How PSD2 Service Directive Works for Hotels and Online Bookings

By now, you’ve likely heard about the new credit card payment service directive and…
Read
Share

Frequently Read
  • 1
    • Interview

    A GM’s perspective on guest feedback at national scale 

  • 2
    • Interview

    Inside the Middle East’s Hospitality Technology Shift: A Conversation with Jimmy Joseph, Director of CADD Emirates

  • 2026 Shiji Distribution Chart 3
    • Download
    • Infographic

    Hotel Distribution Technology Chart 2026: Why Visibility Is Becoming the New Distribution Strategy

  • 4
    • Learn

    AI Is Reshaping Hotel Discovery, Distribution, and Direct Booking. Here’s What Hotels Should Do    

  • 5
    • Opinion
    • Strategy

    What Hoteliers Really Need in 2026: Partners who simplify operations, not just more systems. 

  • Hotel Operational Agility 6
    • Analysis

    Why Hotel Operational Agility Is Becoming Hospitality’s Greatest Competitive Advantage

  • 7
    • Interview

    How a Hilton GM Uses Technology to Personalize the Guest Experience  

  • Building a Connected Hotel Data Ecosystem 8
    • Strategy

    Beyond PMS and POS. Building a Connected Hotel Data Ecosystem

  • 9
    • Learn

    Hotel Image Standards Vary Across Distribution Channels and What Hoteliers Need to Know     



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