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Most Read
  • 1
    The RFP Process for Hotel PMS
  • Modern Property Management Systems 2
    Reclaiming the Core: Why Modern Property Management Systems Define the Next Era of Hotel Intelligence
  • 3
    Booking.com’s new review scoring explained: What hoteliers need to know in 2026
  • Guest reviews and the power of responsing to reviews for major events, olympics and world cups 4
    The power of response: how Milan hotels can prepare for the Winter Olympic Games
  • Food Service Tech, McDonalds 5
    How McDonald’s Managed Digital Transformation: A View From A Franchisee
  • ChatGPT 50 Prompts for Hotels 6
    50+ advanced ChatGPT prompts for hoteliers
  • 7
    Hotel Distribution Technology Chart 2025: From channels to ecosystems  
  • 8
    Technology and Sustainability in Hotels
  • 9
    Booking.com’s new review scoring: What it means for hotels
Recent Posts
  • The Growing Cost of Technology Friction in Hotel Operation
  • When Hotel AI Can Understand Both the Stay and the Spend
  • Guest recovery windows are shrinking. Is your team built for that? 
  • What Should Hotel Leaders Know About Google’s New AI Booking Capability? Insights from Natalie Kimball
  • Beyond Budget Season: How Guest Intelligence Can Shape Hotel Technology Investment
Downloadable Content
  • Q2 2026 Guest Experience Benchmark Report 1
    Guest Experience Benchmark Report Q2 2026 Overview
  • 2026 Shiji Distribution Chart 2
    Hotel Distribution Technology Chart 2026: Why Visibility Is Becoming the New Distribution Strategy
  • 3
    The Hotel F&B Transformation Roadmap
  • 4
    The RFP Process for Hotel PMS
  • AI in Hospitality: The Guide to Successful Implementation
Shiji Insights and Publications
Shiji Insights and Publications
  • Home
  • The Classics
  • Topics
    • Latest
    • Automation in Hospitality
    • Property Management Technology
    • Digital Transformation
    • Hotel Management
    • Hotel Operations
    • Food and Beverage
    • Hotel Distribution
    • Hotel Revenue and Marketing
    • Hotel Data Security
    • Payment Technology
  • Type
    • Infographics
    • Videos
    • Articles
    • Interviews
    • Overviews
    • Analyses
    • Resources
  • Resources
    • The Guest Experience Benchmark Report
    • The hotel distribution chart
    • More Resources
  • English
    • Español
    • Deutsch
    • Français
    • Polski
Guest Experience Benchmark Q2 2026
  • Analysis

The Growing Cost of Technology Friction in Hotel Operation

  • 17.09.26
  • 7 min
Read Now
  • Learn

When Hotel AI Can Understand Both the Stay and the Spend

  • 16.09.26
  • 7 min
Read Now
Guest recovery windows are shrinking
  • Learn

Guest recovery windows are shrinking. Is your team built for that? 

  • 15.09.26
  • 5 min
Read Now
  • Interview

What Should Hotel Leaders Know About Google’s New AI Booking Capability? Insights from Natalie Kimball

  • 11.09.26
  • 6 min
Read Now
  • Strategy

Beyond Budget Season: How Guest Intelligence Can Shape Hotel Technology Investment

  • 09.09.26
  • 11 min
Read Now
  • Strategy

Beyond Transactions: Why Payments Are Becoming the Backbone of Modern Hospitality 

  • 07.09.26
  • 5 min
Read Now
  • Strategy

The Importance of the PMS User Experience

  • 02.09.26
  • 7 min
Read Now
  • Strategy

The Connected Hotel: Building a Technology Stack That Can Evolve

  • 26.08.26
  • 6 min
Read Now
  • Podcast

Hotel Cross-Selling Strategy: Why Better Data Comes First

  • 19.08.26
  • 7 min
Read Now
  • Interview
  • Opinion

Why Simplicity Is Becoming Hospitality’s Biggest Competitive Advantage  

  • 12.08.26
  • 5 min
Read Now

Most popular

  • Interview

Inside the Middle East’s Hospitality Technology Shift: A Conversation with Jimmy Joseph, Director of CADD Emirates

  • Analysis

What 224,000 Guest Reviews Reveal About Hotel Performance During the 2026 FIFA World Cup

  • Interview

The More Connected Hotels Become the More Human They Must Be  

Interconnected hospitality begins long before guests arrive
  • Podcast

Interconnected hospitality begins long before guests arrive

Infographic Resources

  • Infographic

The Evolution of Hotel PMS Infographic

  • Shiji Enterprise Platform PMS Team
  • 3 minute read
View and Download
  • Download
  • Infographic

Q2 2025 Guest Experience Benchmark Infographics

  • Editorial Team
  • 0 minute read
View and Download
data journey Shiji Insights for Hotels
  • Infographic

Hotel Data Collection: What Data is Important to Hotels?

  • Kristina S. Park
  • 11 minute read
View and Download
Editable Hotel Distribution Technology
  • Infographic

DIY Hospitality Technology Distribution Chart – Design Your Gameplan

  • Shiji Distribution Team
  • 2 minute read
View and Download
michael browning unsplash kitchen Shiji Insights for Hotels
  • Infographic

Top Tips for Hotel Food & Beverage

  • Shiji POS Team
  • 1 minute read
View and Download

Food & Beverage Industry

Craig Couper Atlas Hotels Hero
    • Interview

Atlas Hotels’ Technology Transformation: An Interview with Craig Couper

  • Editorial Team
  • August 14, 2024
Read Articles
White Paper Shiji-AWS
  • Download
  • Resources

The Hotelier’s Guide to Digital Transformation in Hospitality F&B

Integrated Payments in Hospitality
  • Learn

The Power of Integrated Payments in Hospitality Businesses

Food Service Tech, McDonalds
  • Interview

How McDonald’s Managed Digital Transformation: A View From A Franchisee

José Muiños Tabares de Nava, Director of Food and Beverage at Luxury Tenerife Hotels
  • Interview

A Modern Point Of Sale’s Place at Luxury Tenerife Hotels

quick tips on cloud POS security & redundancy Shiji Insights for Hotels
  • Learn

Quick tips on Cloud POS Security & Redundancy

Latest Interviews

  • 9 min

Hotels are no longer selling rooms.  Here’s what that means 

  • Editorial Team
What are hotels actually selling?  For a long time, the answer was straightforward. Rooms carried the business. Most of the technology investment followed, focused on distribution,…
Read Interviews
View now
  • 4 min

Hospitality Net Interview: Natalie Kimball on Why Hotels Can’t Outspend OTAs on AI, but Can Still Win on Experience

  • Horizon Distribution Team

An Interview with Expedia’s Lauren Cannon on How to Find Your Voice in Hospitality Distribution      

  • Horizon Distribution Team

A GM’s perspective on guest feedback at national scale 

  • Editorial Team

Hotel Distribution, Revenue and Marketing

  • Learn

Recap: HSMA 2022: Coming Together for a Better Hospitality Industry

  • Thomas Danielczak
Share
  • Learn

AI-Powered Hotel Seasonal & Holiday Visuals: No New Photoshoots, Just New Vibes 

  • Wensi Ning
Share
BookBoost Webinar
  • Analysis

Enhancing Hotel Operations through Data, Personalization, and Automation

  • Editorial Team
Share
Values and Tech are Reshaping Travel in 2025 and Beyond
  • Learn

How Values and Tech are Reshaping Travel in 2025 and Beyond

  • Editorial Team
Share
person watching webinar with shiji and roomkey
  • Learn

Recap: The Real Economics of Hotel Guest Engagement Roundtable

  • Shiji Team
Share

Hospitality Industry

Hotel Operational Agility
    • Analysis

Why Hotel Operational Agility Is Becoming Hospitality’s Greatest Competitive Advantage

  • Vi Phan
  • July 8, 2026
View now
  • Learn
  • Resources

The Hotel F&B Transformation Roadmap

Mexico City Zócalo with Mexican flag, representing the country’s hospitality market and regulatory environment
  • Strategy

How new OTA tax rules in Mexico are reshaping hotel operations in 2026  

  • Opinion

The hotel as common ground

Agent Engine Optimization (AEO)
  • Strategy

Hotels Can Win Visibility with Agent Engine Optimization (AEO)

  • Analysis

Preparing for the World Cup Means Rethinking Demand, Not Just Scaling It

  • Learn

PSD2, How to adapt your hotel payments and security

On September 14, 2019, a new regulation was introduced in Europe known as Strong Customer…
Read
Share
quick tips on cloud POS security & redundancy Shiji Insights for Hotels
View now
  • Learn

Quick tips on Cloud POS Security & Redundancy

It seems like every day we see a news headline along the lines of, “Data breach at this…
Read
Share
ales nesetril black card mastercard Shiji Insights for Hotels
View now
  • Learn

How PSD2 Service Directive Works for Hotels and Online Bookings

By now, you’ve likely heard about the new credit card payment service directive and…
Read
Share
hacker in a hotel trying to breach system Shiji Insights for Hotels
View now
  • Interview

What Hotels Need to Know About Data Security

In recent years, hotel chains have asked their customers to share more personal information…
Read
Share

Frequently Read
  • 1
    • Download
    • Resources

    The RFP Process for Hotel PMS

  • 2
    • Learn
    • Resources

    The Hotel F&B Transformation Roadmap

  • 3
    • Interview

    A GM’s perspective on guest feedback at national scale 

  • 4
    • Learn

    What Strong Product Management Looks Like in Hospitality Tech   

  • 5
    • Interview

    Inside the Middle East’s Hospitality Technology Shift: A Conversation with Jimmy Joseph, Director of CADD Emirates

  • 2026 Shiji Distribution Chart 6
    • Download
    • Infographic

    Hotel Distribution Technology Chart 2026: Why Visibility Is Becoming the New Distribution Strategy

  • 7
    • Learn

    AI Is Reshaping Hotel Discovery, Distribution, and Direct Booking. Here’s What Hotels Should Do    

  • 8
    • Opinion
    • Strategy

    What Hoteliers Really Need in 2026: Partners who simplify operations, not just more systems. 

  • Integrated Payments Have Become Essential Infrastructure for Modern Hospitality 9
    • Learn

    Integrated Payments Have Become Essential Infrastructure for Modern Hospitality



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